Cleveland Clinic taps Amazon One Medical to expand primary care

A New Era in Healthcare: Cleveland Clinic and Amazon One Medical Join Forces

In a groundbreaking move aimed at revolutionizing the way patients access primary care, the renowned Academic Health System, Cleveland Clinic, has announced a historic collaboration with Amazon's One Medical. This strategic partnership is set to expand high-quality, coordinated care to the residents of northeast Ohio, marking a significant milestone in the evolution of healthcare delivery.

A Partnership Born from Innovation

Cleveland Clinic and Amazon One Medical are joining forces to create a seamless and comprehensive primary care experience. This alliance brings together the academic healthcare expertise of Cleveland Clinic with the innovative, technology-driven approach of Amazon One Medical. The partnership is designed to enhance patient access to essential health services, leveraging the strengths of both organizations to deliver unparalleled care.

The Vision Behind the Collaboration

"Cleveland Clinic and Amazon One Medical share a common goal: to meet the evolving needs of our patients and enhance the care we provide to our communities," said Tom Mihaljevic, MD, Cleveland Clinic President and CEO. "Amazon One Medical will complement our current primary care offerings, enabling patients to access high-quality, coordinated care services."

Trent Green, Chief Executive Officer at Amazon One Medical, echoed this sentiment, stating, "We look forward to collaborating with Cleveland Clinic to deliver a high-quality patient experience and seamless continuation of care across all settings. Teaming up with Cleveland Clinic advances our mission of improving the healthcare experience and bringing our human-centered, technology-powered model to individuals and employers in the greater Cleveland area."

What Does This Mean for Patients?

For patients in northeast Ohio, this partnership promises a more convenient and accessible primary care experience. Here are some key benefits:

• Same and Next-Day Appointments: Patients will have the option to schedule same or next-day appointments, ensuring timely access to medical care.
• Onsite Lab Services: The availability of onsite lab services will streamline the diagnostic process, reducing wait times and increasing efficiency.
• Wrap-Around Virtual Care Support: Members will enjoy 24/7 virtual care services through the Amazon One Medical mobile app, including on-demand video visits, secure provider messaging, and proactive reminders for follow-up care and referral needs.
• Thoughtfully Designed Offices: The offices will be designed to enhance the patient experience, offering ample time between patients and their providers, creating a more comfortable and personalized environment.

How Does It Work?

Amazon One Medical operates on a membership-based model. Members pay an annual fee of $199 ($99 for Amazon Prime members), which grants them access to a range of services, including same-day appointments, 24/7 virtual care, and convenient technology. The organization accepts most major insurance plans for in-person care or pre-scheduled remote visits, making it a comprehensive solution for various healthcare needs.

Expanding Access

This collaboration is not limited to Cleveland Clinic's existing patient base. Amazon One Medical works with over 10,000 employers across the U.S., who sponsor membership fees as a benefit for their employees and their dependents. This means that individuals from various backgrounds and industries will have access to high-quality primary care services, regardless of their employment status.

The Future of Healthcare

The partnership between Cleveland Clinic and Amazon One Medical reflects a broader trend in the healthcare industry—integrating technology with traditional medical practices to enhance patient outcomes. This collaboration demonstrates a commitment to innovation and patient-centered care, setting a new standard for the delivery of primary care services.

Cleveland Clinic: A Legacy of Excellence

Cleveland Clinic is renowned for its academic prowess and clinical excellence. Founded in 1921 by four renowned physicians, it has pioneered numerous medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. With a robust network of specialists, hospitals, and facilities, Cleveland Clinic is consistently recognized globally for its expertise and care.

Amazon One Medical: Revolutionizing Primary Care

Amazon One Medical, acquired by Amazon in February 2023 for $3.9 billion, has been expanding its reach across the U.S. The organization has opened offices in various locations, including Connecticut and San Francisco, with plans to further expand its footprint. By integrating digital health services with inviting in-office care, Amazon One Medical aims to delight millions of members with better health and better care while reducing costs.

References

• Cleveland Clinic and Amazon One Medical Announce Collaboration to Expand Access to High-Quality Coordinated Care in the Cleveland Area
• Cleveland Clinic, Amazon's One Medical Partner
• Amazon-owned One Medical Begins Opening New Locations Across US
• Amazon’s One Medical Partners with Health Transformation Alliance